How it works
Submit the request, then let the backend process it.
The intended flow is user-initiated deletion from the app with authenticated backend cleanup. If you are outside the app, send the request by email.
Account deletion
Request account deletion for the mobile app.
This page explains how a mobile app account deletion request should be initiated, what may be removed, and how to contact the team if you need help.
What is deleted
Account-linked data should be removed.
The deletion process should remove the auth account and the user-linked profile, preference, location, eligibility, and reward records that are part of the mobile app account.
Retained
Some records may be kept where required.
Security logs, fraud-prevention data, audit data, or legal records may be retained where needed to meet compliance or operational obligations.
Contact
Need help completing the request?
Use hello@cannarewards.com for privacy or deletion help.
Deletion scope
Account deletion should cover all user-linked app data.
The request should be able to clear the app account and the service data tied to it, including data used for sign-in, eligibility, rewards, and support follow-up. If any category must be retained, the response or support flow should say why.
Deletion route is intended for the mobile app account
Support can confirm what is removed and what remains
Account deletion and privacy questions share the same email
Do not use this page to send unrelated product requests
Initiate
Email request Use the published support mailbox to start deletion.Finish
Asynchronous processing Deletion may complete after the request is received.Fallback
Hosted app legal hub Return to the app legal hub if you need policy context.App legal
Keep the app policy set together.
Use the app legal hub to move between the mobile privacy page, the mobile terms page, and this deletion page.
Hub
Open the app legal home.
The hub keeps the mobile app policy pages together.
Privacy
Read the app privacy page.
Review the data categories and support path before submitting a deletion request.
Terms
Read the app terms page.
The terms page explains how the mobile app should be used.